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Continue ShoppingLast Updated: 1 September 2025
HOPEBASKET LTD (“HOPE BASKET”, “we”, “us” or “our”) respects your privacy. This policy explains how we collect and use personal information when you visit our website, place an order or contact us.
1. Who we are
HOPEBASKET LTD is a company registered in Scotland under company number SC890242. We are responsible for the personal information described in this policy.
Address: Office 457 18 Young St, Unit Lge, Edinburgh, Scotland, United Kingdom, EH2 4JB
Email: contact@hopebasket.co.uk
Phone: +44 7828714698
2. Information we collect
Depending on how you use our store, we may collect:
- Your name, email address, phone number, billing address and delivery address.
- Your orders, returns, enquiries and communications with us.
- Account details, if you create an account.
- Payment and transaction information. Payment providers may handle your full card details directly.
- Information about your device and use of our website, such as your IP address, browser information and cookie preferences.
If you give us another person’s details, such as a delivery recipient’s name and address, please make sure you are entitled to share them.
3. How we use your information
We use personal information to:
- Process payments, fulfil orders and arrange delivery.
- Provide account features, order updates and customer support.
- Handle returns, refunds, complaints and disputes.
- Keep our website secure and prevent fraud.
- Meet our legal and accounting obligations.
- Improve our website and understand how customers use it.
- Send marketing messages where permitted by law and in line with your preferences.
We rely on the legal basis that applies to each use: performance of a contract when we fulfil your order; legal obligation when we keep required records; legitimate interests when we protect and improve our business, where those interests do not override your rights; and consent where we ask for it, such as for certain cookies or marketing. You can withdraw consent at any time.
4. Marketing
If you sign up for marketing, we may email you about products and offers. We may also contact existing customers about similar products where the law allows it and we have given them a clear opportunity to opt out. You can unsubscribe using the link in a marketing email or by contacting us at contact@hopebasket.co.uk. Unsubscribing will not stop essential messages about your orders. ICO
5. Who we share information with
We share information when needed with organisations that help us run our store, such as payment providers, delivery companies, website hosting providers, customer support services and professional advisers. We may also share information where required by law or to protect our legal rights.
These organisations receive only the information needed for their role. Some act on our instructions; others, such as payment providers, may have their own privacy policies.
6. Cookies
Our website may use cookies and similar technologies to operate the store, remember preferences and, where applicable, measure website use or support advertising. Where consent is required, we will ask for it before using those technologies. Please see our Cookie Policy for details and information about managing your choices.
7. International transfers
Some service providers may process personal information outside the UK. Where a transfer requires protection under UK data protection law, we will use an appropriate legal mechanism and safeguards.
8. How long we keep information
We keep personal information only for as long as needed for the purposes described in this policy. The period depends on the type of information and whether we need it to fulfil an order, meet a legal requirement or resolve a dispute. We then delete or anonymise it when appropriate.
9. Your rights
Depending on your circumstances, you may have the right to access your personal information, correct it, request its deletion, restrict or object to its use, and receive certain information in a portable format. You can also withdraw consent where we rely on it. To make a request, email contact@hopebasket.co.uk.
If you are unhappy with how we handle your information, please contact us first so we can investigate. You also have the right to complain to the UK Information Commissioner’s Office (ICO).
10. Security and children
We take reasonable steps to protect personal information against unauthorised access, loss and misuse. Our store is intended for adults; we do not knowingly collect personal information directly from children.
11. Changes to this policy
We may update this policy when our services or privacy practices change. We will post the updated version on this page with a new “Last updated” date.
12. Contact us
For privacy questions or requests, contact HOPEBASKET LTD at contact@hopebasket.co.uk, call +44 7828714698, or write to Office 457 18 Young St, Unit Lge, Edinburgh, Scotland, United Kingdom, EH2 4JB.